Happy New Year! We've made a lot of changes this year, from the name of our newsletter to our FREE STUFF offers. One thing that remains the same, though, is our commitment to you. Your Totaline sales center exists to help you succeed. Our aim is to make sure you have everything you need to run your HVAC/R business professionally and successfully.

This edition of Beyond Repair is full of everything you need to start your new year off right. We have old favorites, like Stump Jim Flynn and Ed Gancarz from the SHA+RP Institute. Jim takes on a tough question about two speed compressor hard start failures. Will he school us, or will he be stumped? And Ed Gancarz shares his list of New Year's resolutions, chock full of tips to help you make your HVAC/R business a success in the year to come.

Also, be sure to check out the Dealer of the Month article, highlighting Joe Navarra, vice-president and general manager of BC Express in New Jersey. Also read up on how Totaline sales centers are your one-stop heating shop this winter, and why Factory Authorized Parts supply the best solution for your Carrier®, Bryant®, and Payne® customers.

The big news in this flagship edition of Beyond Repair, though, is our exciting new FREE STUFF program for 2009. You loved FREE STUFF last year, so this year we've made it bigger, better, and more accessible for you. Look inside to find six pages filled with all the great FREE STUFF 2009 offers, now available year round! We know you work hard – this is our small way of saying thanks for everything you do.

So sit back and enjoy, and best wishes for a happy, safe, and successful new year.

- Mike Dziok
Totaline marketing manager

Dealer Spotlight: BC Express Inc.
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