Happy New Year! Welcome to the very first edition of Beyond Repair for 2012. We’re glad to have you with us for yet another year of the news and information that drives your business. As always, we pride ourselves on providing you with product information, tips on running your business, Dealer Spotlights and
interactive columns like Stump Jim Flynn and Tools of the Trade, where we answer the questions YOU send in.

We’re also pleased to announce that this year, we will be continuing our Win/Win program. In this edition of Beyond Repair, we’ll give you full program details, as well as a sneak peek of what great free merchandise we’re offering this year. And, you’ll still be eligible to win a $500 Best Buy gift card in our quarterly Win/Win drawings – along with a chance for your Totaline® counter salesperson to win, too!

Also, meet the real techs, dealers and counter salespeople just like you who participated – and won – with Win/Win 2011. That could be YOU this year!

Don’t miss out on old favorites this month – I’m here with Stump Jim Flynn and Jim’s Tips, and Bob will be back on board with Tools of the Trade in the coming months. New this year will be Bynum Bits – each month, along with Jim’s Tips, I’ll share with you a nugget of information on what’s happening at the Bynum Training Center. And, we’ll keep providing you with technical tips and information with The Emerson Files.

This month, read all about Payne® furnaces – great Payne equipment is always available over the counter at Totaline sales centers. Find out what makes Payne furnaces a high-quality option at a great value. And, you’ll find out about Factory Authorized Parts™ TXVs, and how using them is always the right choice for your Carrier®, Bryant® and Payne customers.

Once again, a very happy New Year to you from all of us here at Beyond Repair – the news and information that drives your business.

Jim Flynn
Totaline Aftermarket Training Manager