Welcome to the September edition of Beyond Repair. It’s fall, and that means that heating season has arrived. Most likely, you’re busy with fall annual maintenance for your customers. Getting their furnaces and heat pumps ready for the cooler months ahead is a great way to help your customers save on costly expenses down the road, but don’t miss out on the opportunity to touch base with them on any other concerns they might have. For instance, this month I talk about selling fall IAQ in my Jim’s Tips column – learn to look for the signals in your customers’ homes that might mean they need IAQ products.

Do you have a customer who needs a furnace, but is concerned about cost? Offer them a great Payne® product. Payne equipment offers both quality and value, and is available over the counter at your local Totaline® sales center. And what’s more, if you need to repair any Payne unit, you can find Factory Authorized Parts at any Totaline sales center – they’re the perfect drop-in replacement when repairing Carrier®, Bryant®, and Payne equipment.

A great furnace needs a great thermostat to go along with it – luckily, Totaline offers a variety of thermostats to meet those needs. Whether your customers just need a simple thermostat for a small home, or if they need one that can handle multiple zones and home comfort equipment, Totaline sales centers have just the right thermostat for the job. Read more about Payne furnaces and Totaline t-stats this month.

I’m on board with another great edition of Stump Jim Flynn – this month, I answer a question about good accumulators going bad. And Bob has a fully stocked “HVAC backpack” ready for you in September’s Tools of the Trade. And, you’ll meet Craig Thorson of Speer Air – a 2011 winner of the Carrier President’s Award, and this month’s Dealer Spotlight.

Thanks for reading the September edition of Beyond Repair – the news and information that drives your business.

Jim Flynn
Totaline Aftermarket Training Manager