Preventive Maintenance is Good Customer Service

In today’s economy, HVAC/R customers are looking for ways to save money. They want to keep their equipment in the best shape possible so to avoid costly system replacements. As an HVAC/R professional, your customers trust you to help them maintain their equipment so that it operates smoothly, efficiently, and has a long life. So how can you help your customers and make some money in the process?

“Preventive maintenance programs are not only the best way to care for customers’ equipment, but they’re also a good business practice,” said Totaline Marketing Manager Jim Flynn. “Taking the time to clean your customers’ equipment is a great way to strengthen your business relationships – and put a little more money in your pocket.”

Why do your customers want you to offer them preventive maintenance programs? Customers appreciate preventive maintenance programs because they help them to:

     •    Lower energy bills and save on operating costs;
     •    Maintain system efficiency;
     •    Avoid expensive downtime;
     •    And, preserve equipment life.

How can you start a preventive maintenance program for your clients today? “You can count on your Totaline sales center to help you find everything you need,” said Flynn. “Our full line of chemicals is of excellent quality, and we offer many different tools and diagnostic testing kits as well.”

When you buy the items you need for your preventive maintenance programs – like TotalSense and TotalTest kits, vacuum pumps, refrigerant recovery units, chemicals, cleaning products and refrigerant manifold gauges – you can receive great 2009 FREE STUFF items like a Totaline cell phone/mp3 holder, a Totaline TotalTest hat, Totaline safety shades, a deluxe cinch bag, or a cigarette lighter adaptor. Visit www.totaline.com to find out how to take advantage of these and other great FREE STUFF offers.

Posted July 1, 2009